Frequently Asked Questions

Frequently Asked Questions

This is a list of most frequently asked questions received by the Meridian Team in regards to current events and happenings in Meridian Township. If you know of a question you hear of quite frequently that is not on this list, please let us know and we will either get an answer to you right away or include it with this list if many people ask the same question. Thank you for visiting. Send questions to

Use the drop down menu to select frequently asked questions by category.

  • Utility Bills

    • Can I cancel AutoPay?

    • Can I start receiving paper bills again?

    • Can I tell if my payment has been posted?

    • Can I use more than one payment method per transaction?

    • Do I have to enter an email address to make a payment?

    • Do I need to register to pay a bill?

    • How do I change my account information?

    • How long does it take for online payments to process?

    • How long will my payment history be maintained?

    • How will I know that my payment has been accepted?

    • I forgot my Password, how do I access my account?

    • I’m signed up for AutoPay but do not see anything showing under “Upcoming Scheduled Payments.”

    • If I sign up to Go Paperless, how will I receive my bills?

    • Is my credit card and checking account information safe when I pay online?

    • Is my information secure?

    • What are scheduled payments?

    • What are some of the benefits of paying a bill online?

    • What are some of the benefits of receiving my bill electronically?

    • What forms of payment can I use?

    • What if I already have AutoPay set up with my bank?

    • What if I can’t locate my bill?

    • What is a service or convenience fee?

    • What is Account Linking?

    • What is AutoPay?

    • What is Invoice Cloud?

    • What is Pay by Text?

    • What is PCI Compliance and why is it so important?

    • What is the difference between AutoPay and a scheduled payment?

    • When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.

    • Will I be able to print a copy of my bill?

    • Will I receive a confirmation email that my bill has been paid?